Privacy Policy

Last updated: 2026-4-20
Effective Date: 2026 / 4 / 20

Introduction

Shen's Biotechnology (hereinafter referred to as "we") places great importance on protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information, as well as how you can exercise your privacy rights.

Please read and understand this Privacy Policy carefully before using our website and services. By using our services, you agree to the processing of your information in accordance with this policy.

1. Information Collection

We may collect the following types of information:

1. Information you voluntarily provide

• Contact Information: Name, Phone Number, Email, Company Name, Address
• Inquiry content: Issues, requests, or feedback submitted via the contact form
• Business Information: Product details and specifications for your inquiry or purchase

2. Automatically Collected Information

• Device Information: IP Address, Browser Type, Operating System, Device Model
• Access Data: Access Date and Time, Pages Viewed, Dwell Time, Click Records
• Cookie Data: Information about cookies required for website functionality

II. Use of Information

We use the information we collect for the following purposes:

• Respond to your inquiries, quote requests, and technical support needs
• Process orders, arrange product delivery, and provide after-sales support
• Send product catalogs, technical documentation, and industry news (with your consent)
• Improve site features and optimize user experience
• Prevent fraud and ensure website security
• Comply with legal and regulatory requirements

3. Information Protection

We take the following measures to protect your information security:

• Security: SSL encryption, firewalls, and access control.
• Data Protection Management: Implement strict data governance policies to restrict employee access permissions.
• Data Storage Protection: Data is stored on secure servers with regular backups.
• We will not sell your personal information to third parties.

IV. Use of Cookies

This website uses cookies to enhance your user experience. Cookies are small text files stored on your device that:

• Remember your browsing preferences and settings
• Analyze website traffic and usage
• Provide personalized content and services

You can manage or disable cookies via your browser settings, but this may affect some website features.

V. Information Sharing

We will not disclose your personal information to third parties except in the following circumstances:

• With your explicit consent or authorization
• To comply with legal obligations or respond to judicial proceedings
• With our affiliates and partners, as necessary to provide services (subject to confidentiality agreements)
• Protect our or users' legal rights and personal safety.

VI. Your Rights

You have the following rights regarding your personal information:

• Access rights: Query the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal information under specific circumstances.
• Withdraw consent: You can withdraw your consent to data processing at any time.
• Right to complain: File a complaint with the relevant regulatory authority

To exercise these rights, please contact us at: office@shinsbiotech.com

VII. Policy Updates

We may update this Privacy Policy from time to time. Updated policies will be posted on the website, and material changes will be communicated to you through appropriate channels. We recommend that you review this policy regularly to stay informed about the latest privacy protections.

8. Contact Us

If you have any questions, comments, or suggestions regarding this Privacy Policy, please contact us using the following methods:

• Email: office@shinsbiotech.com
• Phone: +86 13681620627
• Address: No. 1, Lane 406, Huafa Road, Xuhui District, Shanghai